Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

This Privacy Policy describes how My11exch ("we," "us," or "our") collects, uses, and protects information when you visit our website, use our services, or interact with us.

1. Information We Collect

1.1 Personal Information

My11exch may collect the following personal information:

• Name and contact information (email, phone number, address)
• Company information and job title
• Project requirements and business needs
• Payment and billing information
• Communication preferences

1.2 Technical Information

When you visit our website, My11exch automatically collects:

• IP address and browser information
• Device type and operating system
• Website usage patterns and page views
• Referral sources and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

My11exch uses your information for the following purposes:

2.1 Service Delivery

• Providing IT solutions and technical services
• Project management and communication
• Customer support and troubleshooting
• Billing and payment processing

2.2 Business Operations

• Responding to inquiries and requests
• Improving our services and website
• Legal compliance and dispute resolution
• Security and fraud prevention

2.3 Marketing and Communications

• Sending promotional materials (with your consent)
• Newsletter and service updates
• WhatsApp and email marketing (with explicit consent)
• Industry insights and technology trends

3. Information Sharing and Disclosure

My11exch does not sell, trade, or rent your personal information. We may share information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing and billing
• Email marketing and communication tools
• Analytics and performance monitoring

3.2 Legal Requirements

My11exch may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Respond to government requests

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

My11exch implements appropriate security measures to protect your information:

4.1 Technical Safeguards

• SSL encryption for data transmission
• Secure servers and data centers
• Access controls and authentication
• Regular security audits and updates

4.2 Organizational Measures

• Employee training on data protection
• Limited access to personal information
• Confidentiality agreements with staff
• Incident response procedures

Note: While My11exch strives to protect your information, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

My11exch uses cookies and similar technologies to enhance your website experience:

5.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising

5.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your data (subject to legal requirements)

6.2 Communication Preferences

• Opt-out of marketing communications
• Unsubscribe from newsletters
• Modify WhatsApp and email preferences

6.3 Data Portability

Request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact us at: privacy@My11exch.shop

7. Data Retention

My11exch retains your information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

We will delete or anonymize your information when it is no longer needed, unless retention is required by law.

8. International Data Transfers

Your information may be processed and stored outside of India. My11exch ensures appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by regulatory authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

9. Children's Privacy

My11exch services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. My11exch is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

My11exch may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact My11exch:

We are committed to resolving privacy concerns promptly and will respond to your inquiries within 30 days.

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Rajasthan, India.

My11exch complies with applicable Indian data protection laws, including the Information Technology Act, 2000, and its rules.