Terms & Conditions

Effective Date: January 1, 2024

Last Updated: January 1, 2024

These Terms and Conditions ("Terms") govern your use of the My11exch website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using My11exch services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.

These Terms apply to all users of our website, including visitors, customers, and other users who access or use our services.

2. Company Information

My11exch is a professional IT solutions provider operating from:

3. Services Offered

My11exch provides the following IT services:

3.1 Core Services

• Custom software development
• Web application development
• Mobile application development
• Cloud solutions and migration
• IT consulting and strategy
• Technical support and maintenance

3.2 Service Delivery

Services are delivered according to project specifications, timelines, and agreements established in individual service contracts. My11exch reserves the right to modify service offerings at any time.

4. User Responsibilities

4.1 Account Information

You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• Notifying us of any unauthorized access
• Keeping your contact information up to date

4.2 Acceptable Use

You agree not to use My11exch services for:

• Illegal activities or violation of applicable laws
• Harmful, fraudulent, or deceptive purposes
• Infringing on intellectual property rights
• Distributing malware or harmful code
• Interfering with our systems or services

5. Project Terms and Payment

5.1 Project Agreements

Individual projects are governed by separate service agreements that include:

• Project scope and specifications
• Timeline and milestones
• Payment terms and schedule
• Deliverables and acceptance criteria

5.2 Payment Terms

My11exch standard payment terms:

• 30% advance payment upon project commencement
• 40% payment at agreed development milestones
• 30% final payment upon project completion and delivery
• Payment due within 15 days of invoice date

5.3 Late Payments

Late payments may result in:

• Project suspension until payment is received
• Late payment fees as specified in service agreements
• Termination of services for payments overdue by 30+ days

6. Intellectual Property Rights

6.1 Client Ownership

Upon full payment, clients own:

• Custom-developed software and applications
• Project-specific code and documentation
• Content and materials provided by the client

6.2 My11exch Ownership

My11exch retains ownership of:

• General methodologies and best practices
• Reusable code libraries and frameworks
• Tools and utilities developed for internal use
• Pre-existing intellectual property

6.3 Third-Party Components

Projects may include third-party components subject to their respective licenses. Clients are responsible for compliance with these licenses.

7. Confidentiality and Non-Disclosure

7.1 Confidential Information

My11exch agrees to maintain confidentiality of:

• Client business information and strategies
• Technical specifications and requirements
• Proprietary data and trade secrets
• Any information marked as confidential

7.2 Non-Disclosure Obligations

We will not disclose confidential information except:

• With written client consent
• As required by law or legal process
• To authorized team members working on your project
• Information that becomes publicly available

8. Warranties and Disclaimers

8.1 Service Warranties

My11exch warrants that:

• Services will be performed with professional skill
• Deliverables will conform to agreed specifications
• We will use industry-standard security practices
• We have the right to provide the contracted services

8.2 Disclaimers

EXCEPT AS EXPRESSLY STATED, My11exch PROVIDES SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

9.1 Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW, My11exch'S TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT FOR THE SPECIFIC SERVICE THAT GAVE RISE TO THE CLAIM.

9.2 Excluded Damages

My11exch SHALL NOT BE LIABLE FOR:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from third-party actions
• Delays caused by client actions or external factors

10. Termination

10.1 Termination by Client

Clients may terminate services with 30 days written notice. Client remains liable for:

• All work completed prior to termination
• Non-cancellable third-party commitments
• Reasonable termination costs

10.2 Termination by My11exch

My11exch may terminate services for:

• Non-payment of fees
• Material breach of terms
• Illegal or harmful use of services
• Client's failure to provide necessary cooperation

10.3 Effect of Termination

Upon termination:

• All unpaid fees become immediately due
• Client data will be returned or destroyed as requested
• Confidentiality obligations continue to apply
• Completed work deliverables remain client property (if paid)

11. Force Majeure

My11exch shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government actions or regulations
• Labor strikes or shortages
• Internet or telecommunications failures
• Pandemics or public health emergencies

12. Dispute Resolution

12.1 Negotiation

Parties agree to attempt resolution of disputes through good faith negotiation before pursuing legal action.

12.2 Mediation

If negotiation fails, disputes may be submitted to mediation by a mutually agreed mediator.

12.3 Jurisdiction

Any legal proceedings shall be conducted in the courts of Rajasthan, India, under Indian law.

13. Website Terms

13.1 Website Use

The My11exch website is provided for informational purposes. We reserve the right to:

• Modify or discontinue website features
• Update content and pricing information
• Restrict access to certain areas
• Monitor usage for security purposes

13.2 User Content

By submitting content to our website, you grant My11exch the right to use such content for business purposes, including marketing and service improvement.

14. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

My11exch complies with applicable data protection laws and maintains appropriate security measures to protect your information.

15. Modifications to Terms

My11exch reserves the right to modify these Terms at any time. We will notify users of material changes by:

• Posting updated terms on our website
• Sending email notifications to registered users
• Providing notice during service interactions

Continued use of our services after changes take effect constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between you and My11exch regarding the use of our services.

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

18. Contact Information

For questions about these Terms or our services, please contact My11exch:

We will respond to legal inquiries within 15 business days.